Inter-Tel
Inter-Tel is the market leading manufacturer of telephone systems for the mid-sized business sector, established over 30 years ago.
Opal offer fully managed installation of Inter-Tel systems, we have the largest team of specialist trained Inter-Tel engineers in the UK. We have helped businesses across the UK install Inter-Tel systems for both call centres and general business use.
An Inter-Tel telephone system is a flexible, scalable and open-architecture software based telephone system that is designed to meet the needs of mid-sized businesses. Key business benefits include:
Growth capability
The system can be configured to suit business from 30 to 30,000 employees across 1 to 64 locations, with easy expansion in modules as your requirements change.
Wide choice of handsets
An Inter-Tel system will connect to the widest choice of handsets. IP terminals, softphones that run on computers, call centre terminals, operator consoles, etc.
Computer telephony integration
There are a wide choice of ways to integrate the Inter-Tel with your computer systems. Callview software can control the inbound routing of calls, to "pop" databases or increase outbound calling effectiveness. To improve contactability, the system can connect to unified messaging and presence management systems.
Wide choice of peripheral equipment
Options include voicemail, call recording, screen based operator consoles and inter-active voice response systems.
Centralised management
There is a simple centralised management terminal that allows your own IT department to manage changes on your system - Opal provide training courses as required.