Inter-Tel call centre solutions
Inter-Tel solutions for call centres
Inter-Tel's flexible, scalable and open-architecture software based telephone system makes it a perfect choice for the call centre environment.
Inter-Tel call centre technology has sophisticated recording systems. These help you analyse call centre performance at the agent, group or centre level, enabling you to refine the call-handling process. Real-time call reporting and historical call centre performance reports allow you to assess performance, and call handling time can be greatly reduced.
Opal can help you use Inter-Tel tools to let your call agents deliver exceptional, consistent, customer service.
Calls can be easily managed and routed, and personalised customer information is tied in to allow your call centre to offer an excellent customer-focussed experience. Calls instantly activate your database, and automatically present the relevant information to the computer screen whenever a call is made or received.
Find out more about Inter-Tel callview software - this provides an invaluable set of tools for call centre managers.