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Inter-Tel call recording

Advanced call recording, retrieval and evaluation tools

Today's business environment needs to operate at peak efficiency whilst improving customer relationships and more companies are recognising the benefits of recording calls as part of the solution. With this in mind Inter-Tel has introduced an advanced suite of call recording, monitoring, evaluation and reporting tools designed to be user-intuitive. These flexible, easy-to-install and easy-to-use recording solutions require minimal training and give you the ability to instantly retrieve recordings weeks, months or even years after the recordings have been made.

Improved customer service

Customers are important to all of us, but it is important to remember they are not just the people who buy our products and services. As a supplier there is a commitment to the customer to guarantee that products live up to expectations and this includes customer service. By implementing a call recording solution customer service levels can be managed, monitored and improved.

Ease of use

The key to any successful recording solution is ease of use. The interface for finding calls must be both straightforward and powerful because there is no point in recording thousands of calls if you can't locate them. Inter-Tel call recording solutions allow you to easily search for calls by date, time, duration, extension, agent, caller ID, dialled number and even allow scheduled recording based on the same search criteria.

All recording provides an accurate record of what was said, by whom and when. It avoids the need for repetition or speaking slowly, creates voice files to attach to client records and provides a perfect aid to training, dispute resolution and compliance requirements. Recording calls gives the small to medium enterprise the same benefits and advantages that hitherto have been enjoyed by those with large IT budgets.

Benefits

In the Call Centre Environment, Inter-Tel's call recording solutions can help analyse the performance of individual agents, groups or even an entire call centre, enabling you to spot trends and respond proactively or to compare agents, groups, supervisors and evaluators. Call centre managers can measure agent call handling behaviours enabling improved management with the clear, reliable data necessary to refine call-handling processes.

Scalable and flexible solutions

Not only are Inter-Tel's call recording solutions designed to minimise your technology expenditure and increase product serviceability, but are also compatible with most telephone systems. Features and options include:


The Inter-Tel advantage

Traditional call recording is limited functionality, typically offering just time, date and call duration search fields. Inter-Tel call recording expands this functionality by taking full advantage of its Open Architecture Interface (OAI) delivering superior cradle to grave reporting.


By connecting the call recorder to Inter-tel's unique open applications interface port, you also benefit from


Screen recording

The simplicity of Inter-Tel call recording solutions not only means you have complete control over how, when and where calls are recorded, but also delivers screen recording which allows you to record on-screen activities at the same time a call is being recorded.

Storing recorded calls

Inter-Tel call recording solutions offer a variety of ways to store and manage call recording. Depending on your requirement Inter-Tel can offer: